Get in Touch With Us
Whether you have a question about a casino we've reviewed, want to flag something that looks out of date, or simply want to share feedback on our content, this page explains the best way to reach us and what to expect when you do.
How to Reach Our Team
Email is the most reliable way to contact us. Every message is read by a real person, and we aim to respond within two working days. Write to us at [email protected].
A brief description of your reason for writing helps us direct your message quickly. If you're asking about a specific casino or offer, naming it upfront will speed things along.
What You Can Write to Us About
We welcome all kinds of messages. The most common reasons readers get in touch include:
- Content questions — Unsure how a bonus works, what a wagering requirement means, or whether a casino is available in your state? Ask us directly.
- Corrections and accuracy — If something on the site looks wrong or has changed since we last verified it, we want to know. Accuracy matters, and reader alerts genuinely help.
- Suggestions and new topics — Have a casino you'd like us to look into, or a question you think our guides should answer? We take reader input seriously when planning content.
- Partnership and commercial enquiries — If you represent a brand or organisation and want to discuss how we might work together, please introduce yourself and describe what you have in mind. We'll review every approach on its merits.
- Responsible gambling concerns — If you or someone close to you is finding it difficult to stay in control of gambling, mention it in your message and we'll point you to the right support resources without delay.
Response Times and What to Expect
We don't use automated replies as a substitute for a real response. When your message arrives, a member of our team reads it and follows up personally. Our target window is two working days. During busier periods it may take slightly longer, but we will always get back to you.
If you haven't heard from us after three working days, a brief follow-up email is welcome — messages occasionally land in spam filters.
Responsible Gambling Resources
Our site covers new online casinos available to US residents, and we take that responsibility seriously. If gambling has stopped being enjoyable, or if it's affecting your finances or your relationships, please reach out to one of the following organisations directly:
- National Council on Problem Gambling (NCPG) — Helpline: 1-800-522-4700 (available 24/7)
- Gamblers Anonymous — gamblersanonymous.org
- National Problem Gambling Helpline Chat — available at ncpgambling.org
Most licensed online casinos operating in regulated US states also provide self-exclusion tools, deposit limits and session reminders directly within the account settings. Use them before you need them — they're easier to set up when you're thinking clearly about your limits.
A Note on Our Editorial Standards
brokencrayongames.com is an independent comparison site. We research and review online casinos available to US players, covering welcome offers, licensing, payment methods, game ranges and responsible gambling tools. Some of the casinos we feature pay a commission if a reader signs up through our site. That commercial relationship does not decide how we rank or assess any operator — our editorial positions are made independently.
If you believe anything we've published is inaccurate, misleading or out of date, please tell us. We'd rather correct a mistake quickly than leave it standing. Reader feedback is one of the most reliable checks on our accuracy, and we act on it.
For more on the casinos we cover, you can explore our guide to the best non-GamStop casinos or browse the rated options on our main listings pages.
Eligibility and Legal Reminder
Online casino gambling in the United States is regulated at the state level. Legal real-money play is available only in states where it has been specifically authorised, and players are generally required to be physically located within that state to place wagers. The minimum legal gambling age for casino games is 21 in most jurisdictions. We don't accept enquiries on behalf of operators, and we can't advise on whether a specific casino is licensed in your state — the relevant state gaming authority is the right place for that question.
Thank You for Reading
We put significant effort into keeping our casino reviews accurate, balanced and genuinely useful. If something we've written has helped you make a better-informed decision — or if it hasn't — we'd like to hear about it either way. Drop us a line at [email protected] and we'll be in touch.